Our dedicated Customer Service team is always ready to assist you. If you haven't found a solution or answer, kindly fill out our contact form. We promise a response within 48 hours. Your patience and trust mean everything to us

AHAVA USA

Find the answers to all your AHAVA product-related questions at our Help Center. From skincare guides to order support, we're here to ensure a seamless experience. Discover the care your skin deserves.


Customer Support & FAQs | AHAVA Help Center

I have a question about my order, who can I talk to?

What forms of payment do you accept?

Do you provide samples?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

What should I do if I encounter issues during the ordering process?

Where can I see my purchase history?

Can I use more than one promo code for the same order?

I forgot to apply my discount code during checkout. Is there a way to still use it?

How does a SAVE50 or BOGO50 promotion work?

How do I know about the latest promotion or discount code?

I am trying to use my discount code but it does not work. What should I do?

What should I do if I miss the gift products after spinning the wheel?

Promotions and discount

Can I cancel my order?

I accidentally placed a duplicate order, and it hasn't been shipped. How can I cancel it?

Can I cancel an order once it is fulfilled?

Order cancellation

Orders, Cancellations and Promotions

Where do you ship?

How can I track my order and stay updated on its status?

How long does it take for my order to ship?

I wanted to track my order but I could not find my tracking number

My order never arrived, what should I do?

Tracking my order

Do you offer free shipping?

My order is above $69. Why did I not qualify for free shipping?

Free Shipping

Shipping

What is your return policy?

How can I initiate a return?

How long does it take to get a refund after I return an order?

How can I return a product that I ordered by mistake?

Can I initiate a return for orders not placed from your website?

Returns

I am having trouble resetting my password. What should I do?

How do I locate my cart in your website?

How do I check out?

How to manage/cancel product subscription?

My Account and Subscriptions

I'm not sure which product is right for me. How can I make the right choice?

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Are your products Kosher?

Are your hair products safe for colored and color-treated hair?

Do Your Products Contain Fragrance or Perfume?

What skin types are AHAVA products suitable for?

Products

How do I sign up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

What are the easy ways to earn points?

How and where can I use my points instead of my $$?

Is there a limit to how many points I can earn?

How to Redeem Your Points for Free Products

If I don't use my points, will they stay in my account forever?

How to Add My Birth date to the Rewards Program for the Birthday Benefit?

How can I make sure I will earn rewards points when I'm placing an order?

What should I do if my recent purchase points are not reflected in my account?

Can I redeem my points based on the old loyalty program's terms?

I submitted a review with a photo. When will I see the points credited?

How to leave a review with a photo?

Rewards Program

Do you offer gift cards?

How can I purchase a gift card?

After purchasing my gift card, where can I view its details, such as the card's balance and the redemption code?

How can I gift the gift card to someone else after purchasing it?

How do I use my gift card during checkout?

Can I use both a gift card and a coupon code in one purchase?

Do I have to use up the entire gift card balance in one purchase?

If I have a remaining balance on my gift card, how can I check it?

Gift Cards

Introduction to AHAVA's Referral Program

How to Join the referral program?

Earning Rewards as a Referrer

Tracking Your Earnings and Receiving Gift Cards

How to Thrive as an AHAVA Brand Advocate?

Referral Program

What is Personally You?

What is the Personally You formula based on?

How do we know what your specific skin's needs are?

Can I go through the diagnostic process once and receive the product regularly?

How and where is my Personally You made?

How can I order Personally You?

What are the ingredients in the Personally You Product?

What are the delivery times of the Personally You product?

Personally You products

Are your products free from Parabens?

Are your products free from SLS/SLES?

Are your products free from GMOs?

Are your products free from microbeads?

Are your products free from other harmful ingredients?

Are your products dermatologically tested?

Are your products suitable for pregnant women?

Do you use recyclable packaging for your products

Safety

What are the benefits of Dead Sea minerals for the skin?

How do you extract minerals from the Dead Sea?

Is your production process eco-friendly?

Sourcing

Terms of service

Privacy policy

Refund policy

Shipping & Return Policy

Subscription policy

Loyalty Terms & Conditions

Accessibility statement

All articles

Categories