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AHAVA USA

Find the answers to all your AHAVA product-related questions at our Help Center. From skincare guides to order support, we're here to ensure a seamless experience. Discover the care your skin deserves.


Customer Support & FAQs | AHAVA Help Center

Shipping & Returns

Shipping Insurance Services

How long does it take for my order to ship?

Where do you ship?

Do you offer free shipping?

Once I have placed my order, can I change the shipping address?

Do you provide samples?

Can I use more than one promo code for the same order?

What forms of payment do you accept?

Can I cancel my order?

I have a question about my order, who can I talk to?

Orders, Shipping and Delivery

What is your return/exchange policy?

How can I process a return?

How long does it take to process a return?

Returns and Exchanges

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Products

Are your products free from Parabens?

Are your products free from SLS/SLES?

Are your products free from GMOs?

Are your products free from microbeads?

Are your products free from other harmful ingredients?

Are your products dermatologically tested?

Are your products suitable for pregnant women?

Safety

What are the benefits of Dead Sea minerals for the skin?

How do you extract minerals from the Dead Sea?

Is your production process eco-friendly?

Sourcing

How do I sign up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How and where can I use my points instead of my $$?

What are the easy ways to earn points?

Is there a limit to how many points I can earn?

How to Redeem Your Points for Free Products

If I don't use my points, will they stay in my account forever?

Rewards Program

What is Personally You?

What is the Personally You formula based on?

How do we know what your specific skin's needs are?

Can I go through the diagnostic process once and receive the product regularly?

How and where is my Personally You made?

How can I order Personally You?

What are the ingredients in the Personally You Product?

What are the delivery times of the Personally You product?

Personally You products

Terms of service

Refund policy

Shipping policy

Subscription policy

Loyalty Terms & Conditions

Accessibility statement

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