Orders, Cancellations and Promotions

Articles

I have a question about my order, who can I talk to?

Our customer service team is available to answer all of your questions. You can contact us through our contact page. Additionally, our new chatbot will be happy to assist in any way it can.

What forms of payment do you accept?

We accept all major credit card brands including Visa, MasterCard, American Express and Discover. We also accept payment through PayPal, Klarna, Shopay, Apple pay, Google pay and debit cards with the Visa or MasterCard logo. Unfortunately, we do not

Do you provide samples?

Yes, as part of your purchase, we do provide free samples. These samples usually include upcoming products, and unfortunately, we cannot modify the samp. We hope that these samples will give you an opportunity to try new products and receive professi

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

Can I send my order as a gift and use different addresses for shipping and billing?. Certainly! It's easy to send your AHAVA products as gifts and use distinct addresses for billing and shipping. Let's walk you through the process:. Step-by-Step Guid

What should I do if I encounter issues during the ordering process?

If you encounter any difficulties while placing an online order, simply contact our customer support. Provide us with information about the products and quantities you wish to purchase, and we'll generate a draft of your order. Once the draft is read

Where can I see my purchase history?

To check your purchase history, make sure that you are logged in to our website. You then click the icon that resembles a man as shown in the photo below. If you need more help, you can always contact our customer care.