Delivery is available within the continental United States, Alaska, Hawaii, and Canada.

<h3 id="isPasted" style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; font-weight: 500; margin: 0px; font-size: 1.8rem; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><button data-accordion-drawer-button style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; font-family: inherit; font-size: 18px; line-height: 1.15; margin: 0px; overflow: visible; text-transform: none; appearance: none; background: none; border: none; cursor: pointer; padding: 2rem 0px; -webkit-font-smoothing: antialiased; text-size-adjust: 100%; -webkit-box-align: center; align-items: center; color: rgb(51, 51, 51); display: flex; font-weight: 500; -webkit-box-pack: justify; justify-content: space-between; text-align: left; width: 1143.34px;"><br></button></h3><div data-accordion-drawer-content style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition: height 0.2s linear 0s; box-sizing: border-box; height: 101px; overflow: hidden; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; padding-bottom: 8rem; width: 971.828px;"><p style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px;">Delivery is available within the continental United States, Alaska, Hawaii, and Canada.</p></div></div>

Where do you ship?

Unfortunately, we are unable to make any address changes after your order has been placed. If you need to make changes, please reach out to customer care to cancel your existing order. Once the cancellation is confirmed, you can proceed to place a ne

<div data-accordion-drawer-content style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition: height 0.2s linear 0s; box-sizing: border-box; height: 121px; overflow: hidden; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><div style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; padding-bottom: 8rem; width: 971.828px;"><p style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px;">Unfortunately, we are unable to make any address changes after your order has been placed.</p><p style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px;">If you need to make changes, please reach out to <u><a href="https://www.ahava.com/pages/contact" rel="noopener noreferrer" target="_blank"><strong><span style="color: rgb(41, 105, 176);">customer care&#xA0;</span></strong></a></u>to cancel your existing order.</p><p style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px;">Once the cancellation is confirmed, you can proceed to place a new order with the correct&#xA0;</p><p style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px;">shipping and billing information.</p><p style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px;"><br></p><p style="animation-duration: 0.01ms !important; animation-iteration-count: 1 !important; scroll-behavior: auto !important; transition-duration: 0.01ms !important; box-sizing: border-box; margin: 0px;">The warehouse system automatically records orders, preventing modifications to shipping and billing addresses. If you need to make changes, please reach out to customer care to cancel your existing order. Once the cancellation is confirmed, you can proceed to place a new order with the correct shipping and billing information.</p></div></div>

How can I correct a wrong shipping or billing address in my order?

The warehouse system automatically records orders, preventing modifications to shipping and billing addresses. If you need to make changes, please reach out to our customer support team to cancel your existing order. Once the cancellation is confirme

<p>The warehouse system automatically records orders, preventing modifications to shipping and billing addresses. If you need to make changes, please reach out to <a href="https://www.ahava.com/pages/contact" rel="noopener noreferrer" target="_blank"><u><strong>our customer support team</strong></u></a> to cancel your existing order.&#xA0;</p><p>Once the cancellation is confirmed, you can proceed to place a new order with the correct shipping and billing information.</p>

I have the wrong shipping or billing address in my order. What can I do?

Tracking my order

Free Shipping

Our dedicated Customer Service team is always ready to assist you. If you haven't found a solution or answer, kindly fill out our contact form. We promise a response within 48 hours. Your patience and trust mean everything to us

AHAVA USA

Shipping

I have a question about my order, who can I talk to?

What forms of payment do you accept?

Do you provide samples?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

What should I do if I encounter issues during the ordering process?

Where can I see my purchase history?

Can I use more than one promo code for the same order?

I forgot to apply my discount code during checkout. Is there a way to still use it?

How does a SAVE50 or BOGO50 promotion work?

How do I know about the latest promotion or discount code?

I am trying to use my discount code but it does not work. What should I do?

What should I do if I miss the gift products after spinning the wheel?

Promotions and discount

Can I cancel my order?

I accidentally placed a duplicate order, and it hasn't been shipped. How can I cancel it?

Can I cancel an order once it is fulfilled?

What are my options if I mistakenly ordered the wrong product?

Order cancellation

Orders, Cancellations and Promotions

How can I track my order and stay updated on its status?

How long does it take for my order to ship?

I wanted to track my order but I could not find my tracking number

My order never arrived, what should I do?

Do you offer free shipping?

Why I did not received free shipping?

What is your return policy?

How can I initiate a return?

How long does it take to get a refund after I return an order?

How can I return a product that I ordered by mistake?

Can I initiate a return for orders not placed from your website?

Returns

I am having trouble resetting my password. What should I do?

How do I locate my cart in your website?

How do I check out?

How to manage/cancel product subscription?

My Account and Subscriptions

I'm not sure which product is right for me. How can I make the right choice?

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Are your products Kosher?

Can your shampoo be used for colored hair?

Do Your Products Contain Fragrance or Perfume?

What skin types are AHAVA products suitable for?

Products

How do I sign up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

What are the easy ways to earn points?

How and where can I use my points instead of my $$?

Is there a limit to how many points I can earn?

How to Redeem Your Points for Free Products

If I don't use my points, will they stay in my account forever?

How to Add My Birth date to the Rewards Program for the Birthday Benefit?

I have accumulated rewards points and would like to use them for my next order. How can I do this?

How can I make sure I will earn rewards points when I'm placing an order?

What should I do if my recent purchase points are not reflected in my account?

Can I redeem my points based on the old loyalty program's terms?

I submitted a review with a photo. When will I see the points credited?

How to leave a review with a photo?

Rewards Program

Do you offer gift cards?

How can I purchase a gift card?

After purchasing my gift card, where can I view its details, such as the card's balance and the redemption code?