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Rewards Program

How do I sign up?

Signing up is easy!. Simply create an account. enter your name, email, and password. It’s free to join and you will automatically be signed up to receive emails with insider access to sales, promotions, and all of our newest drops. If you currently h

What are the advantages of becoming a rewards member?

Our rewards program is a tiered program that allows members to earn more perks the more they engage with us. Members receive rewards points for each purchase, that can then be redeemed towards the cost of future purchases.

I already have an account. Do I need to create a new one to earn rewards?

We took care of that for you!. All customers with an active account were automatically enrolled in our rewards program. If you have had more than one customer account with us, please note that only one rewards account was created per person.

Where can I find all of my rewards account info?

The rewards page is your roadmap to all your points and perks. You can access all your info by visiting our rewards page

Will I receive points for purchases I made prior to creating my rewards account?

You will only receive points for purchases made after creating your rewards account. Make sure to create an account before placing an order so you can receive points!

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

Contact our customer service here or through the chat, and our team will be happy to assist you with merging your accounts

What are the easy ways to earn points?

For starters- each member gets a reward just for joining our rewards program. Aside from earning points through purchases, you can add your birthday to your account to earn points, leave us a review, or like us on Facebook. Access all the ways to ear

How and where can I use my points instead of my $$?

There are 2 ways you can use your points:1. On the checkout page, you simply choose how many points you wish to use.2. On the Luminous page where you can get a product out of the available options using points only, no $$ required!It is important to

Is there a limit to how many points I can earn?

Nope! That’s the best part about being a rewards member! You will always have an opportunity to earn more points by shopping with us, engaging with our brand and community online, and through seasonal sales.

How to Redeem Your Points for Free Products

With each purchase, you have the opportunity to include one gift. There will be specific products you can choose to redeem using your reward points. You can find these products here. To redeem products, make sure you are logged in to your account. Th

If I don't use my points, will they stay in my account forever?

No, they won't! Make sure to use your points within 12 months since the moment you earned them.

How to Add My Birth date to the Rewards Program for the Birthday Benefit?

To add your birthday to our rewards program just follow these steps :. 1. Log Into Your Account:. First and foremost, log into your loyalty account. This is an essential initial step. 2. Access the Loyalty Page:. After logging in, navigate to our Rew

I have accumulated rewards points and would like to use them for my next order. How can I do this?

There are 2 ways you can use your points:. It is important to first make sure you are logged into your rewards account in either case!. 1. On the checkout page:. you simply choose how many points you wish to use from the available options. Please mak

How can I make sure I will earn rewards points when I'm placing an order?

Please make sure that you have logged in to the website upon ordering. Your reward points will be credited as soon as the order is fulfilled.

What should I do if my recent purchase points are not reflected in my account?

Contact the customer service team and provide the email address used during the purchase. There are times when the loyalty points only reflect after the order is fulfilled.

Can I redeem my points based on the old loyalty program's terms?

You can! please reach out to our customer support team here. please be advised that if you choose to redeem based on old loyalty terms, other restrictions may be applied

I submitted a review with a photo. When will I see the points credited?

Earning points for a review that includes a photo can take up to 48 hours. Please be patient, and you should see your points updated within this timeframe:). If the points for your review are not credited after 48 hours, please contact our customer s

How to leave a review with a photo?

Please note that only verified purchasers have the option to upload a review with a photo. This capability is available through the email you'll receive from us following your purchase, with the subject line: "How are you enjoying your purchase from