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Sending Your Order as a Gift: Separating Shipping and Billing AddressesUpdated 8 months ago

Can I send my order as a gift and use different addresses for shipping and billing?

Certainly! It's easy to send your AHAVA products as gifts and use distinct addresses for billing and shipping. Let's walk you through the process:

Step-by-Step Guide:

1. Shipping Address: Start your checkout by inputting the recipient's address as the shipping address. Rest assured, they'll only receive the shipping certificate without any billing information.

2. Proceed to Shipping: Once you've added the shipping address, select the "Continue to Shipping" option.

3. Optional Add-ons: You may be presented with an opportunity to enhance your order with some of our smaller products. If you'd rather not, simply click "Continue to Payment."

4. Payment and Billing Address: After entering your payment details, you'll notice an option titled "Use a Different Billing Address" (highlighted in red, if you're referring to an image). This is where you'll add your own address for billing purposes.

Troubleshooting Tips:

Feeling Overwhelmed During Checkout? 

If anything seems confusing, let us help! Reach out to our dedicated customer service team, and we can set up the order draft for you, ensuring both addresses are correctly inputted.

Is the Process Tricky? 

Not in the slightest! We've designed our checkout experience to be intuitive and user-friendly.

Should you encounter any issues or have additional questions, please contact our support team. We're here to help!

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