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Order cancellation

Can I cancel my order?

Yes! If your order hasn't been fulfilled yet and you'd like to cancel it, please don't hesitate to reach out to us. We will promptly initiate a cancellation request with the dispatching team or warehouse. Once confirmed, we'll proceed to cancel the o

I accidentally placed a duplicate order, and it hasn't been shipped. How can I cancel it?

If your order is still in the 'pending' status, please reach out to our customer support team with your order number. we will guide you through the process of canceling the duplicate order by coordinating with our warehouse. Rest assured, we will con

Can I cancel an order once it is fulfilled?

Once an order is 'fulfilled', it has likely already been processed and shipped (it means you will also receive a tracking number). In such cases, it may not be possible to cancel the order. However, you can still reach out to our customer support to

What are my options if I mistakenly ordered the wrong product?

If you've mistakenly ordered a product, we recommend contacting our support team and request a cancellation immediately, as once an order is placed, modifications are no longer possible. Once our customer care team verifies the cancellation of your o