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AHAVA USA

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We understand that mistakes happen. If you wish to cancel an order, please contact us through our contact page, ideally within an hour after placing it, and we will try to help. Cancellation is not guaranteed. We are however unable to cancel an order

Can I cancel my order?

Orders

Do you provide samples?

Can I use more than one promo code for the same order?

What forms of payment do you accept?

I have a question about my order, who can I talk to?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

Shipping & Returns

Shipping Insurance Services

How long does it take for my order to ship?

Where do you ship?

Do you offer free shipping?

Once I have placed my order, can I change the shipping address?

Christmas 2023 Shipping

Shipping

What is your return policy?

How can I initiate a return?

How long does it take to process a return and get my money back?

Returns

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Products

How do I sign up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

How and where can I use my points instead of my $$?

What are the easy ways to earn points?

Is there a limit to how many points I can earn?

How to Redeem Your Points for Free Products

If I don't use my points, will they stay in my account forever?

Rewards Program

Do you offer gift cards?

How can I purchase a gift card?

After purchasing my gift card, where can I view its details, such as the card's balance and the redemption code?

How can I gift the gift card to someone else after purchasing it?

How do I use my gift card during checkout?

Can I use both a gift card and a coupon code in one purchase?

Do I have to use up the entire gift card balance in one purchase?

If I have a remaining balance on my gift card, how can I check it?

Gift Cards

What is Personally You?

What is the Personally You formula based on?

How do we know what your specific skin's needs are?

Can I go through the diagnostic process once and receive the product regularly?

How and where is my Personally You made?

How can I order Personally You?

What are the ingredients in the Personally You Product?

What are the delivery times of the Personally You product?

Personally You products

Are your products free from Parabens?

Are your products free from SLS/SLES?

Are your products free from GMOs?

Are your products free from microbeads?

Are your products free from other harmful ingredients?

Are your products dermatologically tested?

Are your products suitable for pregnant women?

Safety

What are the benefits of Dead Sea minerals for the skin?

How do you extract minerals from the Dead Sea?

Is your production process eco-friendly?

Sourcing

Terms of service

Privacy policy

Refund policy

Shipping policy

Subscription policy

Loyalty Terms & Conditions

Accessibility statement

Can I cancel my order?Updated 6 months ago