AHAVA USA logo
AHAVA USA logo

All articles

Tracking my order

How can I track my order and stay updated on its status?

Once your order has shipped, you will receive an email notification with an order tracking number that will give you information on where your package is and when it is scheduled to arrive at your door. Please allow 24 to 48 hours after placing your

How long does it take for my order to ship?

Upon placing your order on our website, our warehouse will promptly process it within 24 to 48 hours, Monday through Friday. Following processing, shipping typically occurs within 2-7 business days. For deliveries within the US, orders typically arri

I wanted to track my order but I could not find my tracking number

A tracking number is added to an order once it is packed and shipped from our warehouse. You will receive an email notification with your tracking number. In case you do not see your tracking number in your confirmation email, please feel free to con

My order never arrived, what should I do?

Please first check your email and look for any notification emails from us. We are sending a notification email to update you after every step in the process of sending your order - up to delivering it. There are times that tracking shows delivered b