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AHAVA USA

<p id="isPasted" style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 0px 0px 1.25em; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Please note that only verified purchasers have the option to upload a review with a photo.<p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">This capability is available through the email you&apos;ll receive from us following your purchase, with the subject line: &quot;How are you enjoying your purchase from AHAVA?&quot;<p style="border: 0px solid rgb(227, 227, 227); box-sizing: border-box; --tw-border-spacing-x: 0; --tw-border-spacing-y: 0; --tw-translate-x: 0; --tw-translate-y: 0; --tw-rotate: 0; --tw-skew-x: 0; --tw-skew-y: 0; --tw-scale-x: 1; --tw-scale-y: 1; --tw-pan-x: ; --tw-pan-y: ; --tw-pinch-zoom: ; --tw-scroll-snap-strictness: proximity; --tw-gradient-from-position: ; --tw-gradient-via-position: ; --tw-gradient-to-position: ; --tw-ordinal: ; --tw-slashed-zero: ; --tw-numeric-figure: ; --tw-numeric-spacing: ; --tw-numeric-fraction: ; --tw-ring-inset: ; --tw-ring-offset-width: 0px; --tw-ring-offset-color: #fff; --tw-ring-color: rgba(69,89,164,.5); --tw-ring-offset-shadow: 0 0 transparent; --tw-ring-shadow: 0 0 transparent; --tw-shadow: 0 0 transparent; --tw-shadow-colored: 0 0 transparent; --tw-blur: ; --tw-brightness: ; --tw-contrast: ; --tw-grayscale: ; --tw-hue-rotate: ; --tw-invert: ; --tw-saturate: ; --tw-sepia: ; --tw-drop-shadow: ; --tw-backdrop-blur: ; --tw-backdrop-brightness: ; --tw-backdrop-contrast: ; --tw-backdrop-grayscale: ; --tw-backdrop-hue-rotate: ; --tw-backdrop-invert: ; --tw-backdrop-opacity: ; --tw-backdrop-saturate: ; --tw-backdrop-sepia: ; margin: 1.25em 0px; color: rgb(13, 13, 13); font-family: S&#xF6;hne, ui-sans-serif, system-ui, -apple-system, &quot;Segoe UI&quot;, Roboto, Ubuntu, Cantarell, &quot;Noto Sans&quot;, sans-serif, &quot;Helvetica Neue&quot;, Arial, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Within the email, you&apos;ll find a star-rating feature. By clicking on it, you&apos;ll be directed to a landing page where you can provide your review. Here, you&apos;ll also have the option to include a photo or video. For reference, please see the attached example image.<p style="color: rgb(36, 36, 36); font-family: &quot;Segoe UI&quot;, &quot;Segoe UI Web (West European)&quot;, &quot;Segoe UI&quot;, -apple-system, &quot;system-ui&quot;, Roboto, &quot;Helvetica Neue&quot;, sans-serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background: white; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-right: 0cm; margin-bottom: 0cm; margin-left: 0cm; border: none; padding: 0cm;"><span style="border: 0px; font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; font-optical-sizing: inherit; font-kerning: inherit; font-feature-settings: inherit; font-variation-settings: inherit; margin: 0px; padding: 0px; vertical-align: baseline; color: black;"><img data-custom="AAMkAGFmYzBiYjg2LWNlMGUtNDk4Yi1iNGI2LTJlMzZmZmQwZGE4MgBGAAAAAAAxnzONstgDQLeBojEP2yBhBwCFZLXtQuaTSbLfJANjluz0AAAAAAEMAACFZLXtQuaTSbLfJANjluz0AACZiOMAAAABEgAQAMZJG7sP69JDlZlgHtIPMhA%3D" src="https://attachments.gorgias.help/vop51/hc/pmr2/8e8e5ac4-080a-4545-a0d0-9abd6042b4a3-5dddba5b-45fb-4390-b8ba-fd7ede5c3b15.png" width="423" height="442" style="border: 0px; font: inherit; padding: 0px; color: inherit; animation: 0.1s ease-out 0s 1 normal none running Do8Zj; width: 4.4097in; height: 4.6041in; cursor: pointer; min-height: auto; min-width: auto;" class="fr-fic fr-dii">

Please note that only verified purchasers have the option to upload a review with a photo. This capability is available through the email you'll receive from us following your purchase, with the subject line: "How are you enjoying your purchase from

How to leave a review with a photo?

Rewards Program

I have a question about my order, who can I talk to?

What forms of payment do you accept?

Do you provide samples?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

What should I do if I encounter issues during the ordering process?

Where can I see my purchase history?

Can I use more than one promo code for the same order?

I forgot to apply my discount code during checkout. Is there a way to still use it?

How does a SAVE50 or BOGO50 promotion work?

How do I know about the latest promotion or discount code?

I am trying to use my discount code but it does not work. What should I do?

What should I do if I miss the gift products after spinning the wheel?

Promotions and discount

Can I cancel my order?

I accidentally placed a duplicate order, and it hasn't been shipped. How can I cancel it?

Can I cancel an order once it is fulfilled?

Order cancellation

Orders, Cancellations and Promotions

Where do you ship?

How can I track my order and stay updated on its status?

How long does it take for my order to ship?

I wanted to track my order but I could not find my tracking number

My order never arrived, what should I do?

Tracking my order

Do you offer free shipping?

My order is above $69. Why did I not qualify for free shipping?

Free Shipping

Shipping

What is your return policy?

How can I initiate a return?

How long does it take to get a refund after I return an order?

How can I return a product that I ordered by mistake?

Can I initiate a return for orders not placed from your website?

Returns

I am having trouble resetting my password. What should I do?

How do I locate my cart in your website?

How do I check out?

How to manage/cancel product subscription?

My Account and Subscriptions

I'm not sure which product is right for me. How can I make the right choice?

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Are your products Kosher?

Are your hair products safe for colored and color-treated hair?

Do Your Products Contain Fragrance or Perfume?

What skin types are AHAVA products suitable for?

Products

How do I sign up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

What are the easy ways to earn points?

How and where can I use my points instead of my $$?

Is there a limit to how many points I can earn?

How to Redeem Your Points for Free Products

If I don't use my points, will they stay in my account forever?

How to Add My Birth date to the Rewards Program for the Birthday Benefit?

How can I make sure I will earn rewards points when I'm placing an order?

What should I do if my recent purchase points are not reflected in my account?

Can I redeem my points based on the old loyalty program's terms?

I submitted a review with a photo. When will I see the points credited?

Do you offer gift cards?

How can I purchase a gift card?

After purchasing my gift card, where can I view its details, such as the card's balance and the redemption code?

How to leave a review with a photo?Updated 9 months ago