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AHAVA USA

<span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">If you are not completely satisfied with your purchase, you are allowed to return a product within 30 days from the date it was received and get a full refund <span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">on any container with 50% or more of the product remaining.<span id="isPasted" style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Simply<span style="box-sizing: border-box; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;contact our&#xA0;<span style="box-sizing: border-box; color: rgb(41, 105, 176); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.ahava.com/pages/contact" rel="noopener noreferrer" target="_blank">customer service</a>.<br style="box-sizing: border-box; margin-bottom: 3rem; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; margin-bottom: 3rem; color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="color: rgb(51, 51, 51); font-family: &quot;Benton Sans&quot;, Helvetica, Arial, sans-serif; font-size: 18px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Please allow for 2-3 business days for us to address your case.Click&#xA0;<a href="https://supportusa.ahava.com/en-US/how-can-i-initiate-a-return-265332" rel="noopener noreferrer" target="_blank">here</a>&#xA0;to learn how to initiate a return process.&#xA0;

If you are not completely satisfied with your purchase, you are allowed to return a product within 30 days from the date it was received and get a full refund on any container with 50% or more of the product remaining. Simply contact our customer ser

What is your return policy?

Returns

I have a question about my order, who can I talk to?

What forms of payment do you accept?

Do you provide samples?

Sending Your Order as a Gift: Separating Shipping and Billing Addresses

What should I do if I encounter issues during the ordering process?

Where can I see my purchase history?

Can I use more than one promo code for the same order?

I forgot to apply my discount code during checkout. Is there a way to still use it?

How does a SAVE50 or BOGO50 promotion work?

How do I know about the latest promotion or discount code?

I am trying to use my discount code but it does not work. What should I do?

What should I do if I miss the gift products after spinning the wheel?

Promotions and discount

Can I cancel my order?

I accidentally placed a duplicate order, and it hasn't been shipped. How can I cancel it?

Can I cancel an order once it is fulfilled?

Order cancellation

Orders, Cancellations and Promotions

Where do you ship?

How can I track my order and stay updated on its status?

How long does it take for my order to ship?

I wanted to track my order but I could not find my tracking number

My order never arrived, what should I do?

Tracking my order

Do you offer free shipping?

My order is above $69. Why did I not qualify for free shipping?

Free Shipping

Shipping

How can I initiate a return?

How long does it take to get a refund after I return an order?

How can I return a product that I ordered by mistake?

Can I initiate a return for orders not placed from your website?

I am having trouble resetting my password. What should I do?

How do I locate my cart in your website?

How do I check out?

How to manage/cancel product subscription?

My Account and Subscriptions

I'm not sure which product is right for me. How can I make the right choice?

Are your products vegan?

Are your product formulations clean?

Are your products all natural?

Do you test your products on animals?

What is the Osmoter™?

Where are your products produced?

What scientific process is behind your products?

Are your products Kosher?

Are your hair products safe for colored and color-treated hair?

Do Your Products Contain Fragrance or Perfume?

What skin types are AHAVA products suitable for?

Products

How do I sign up?

What are the advantages of becoming a rewards member?

I already have an account. Do I need to create a new one to earn rewards?

Where can I find all of my rewards account info?

Will I receive points for purchases I made prior to creating my rewards account?

What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?

What are the easy ways to earn points?

How and where can I use my points instead of my $$?

Is there a limit to how many points I can earn?

How to Redeem Your Points for Free Products

If I don't use my points, will they stay in my account forever?

How to Add My Birth date to the Rewards Program for the Birthday Benefit?

How can I make sure I will earn rewards points when I'm placing an order?

What should I do if my recent purchase points are not reflected in my account?

Can I redeem my points based on the old loyalty program's terms?

I submitted a review with a photo. When will I see the points credited?

How to leave a review with a photo?

Rewards Program

Do you offer gift cards?

How can I purchase a gift card?

After purchasing my gift card, where can I view its details, such as the card's balance and the redemption code?

What is your return policy?Updated 9 months ago