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Shipping policyUpdated 2 months ago

Delivery is available within the continental United States, Alaska, Hawaii and Canada.

Get free shipping on orders over $69; choose Free Shipping (2-7 business days) for free shipping within the continental United States. Orders less than $69 will be charged $9.95 for standard Ground shipping. Orders are processed by our warehouse within 24-48 hours and are shipped Monday through Friday, excluding holidays.

Hawaii & Alaska

Shipments to Alaska & Hawaii are subject to transit times of 5 - 7 business days.

Delivery to P.O. boxes

All orders being shipped to a PO Box or APO address will be shipped via our courier partners. Orders under $69 will be charged $9.95.

Canada

Get free shipping on orders over $129.

Orders under $129 - flat rate cost is $24.95 for all orders. Shipments arrive within 10-21 days, and are subject to applicable duties and customs fees. Payments We accept all major credit cards, including Visa, MasterCard, American Express, Discover, PayPal and debit cards with the Visa/MasterCard logo. We do not accept personal checks and money orders.

Sales Tax

We are required by law to collect state sales tax on orders being shipped to New York, New Jersey, Kentucky, Indiana, Illinois, Michigan, South Carolina, Texas, Georgia, Massachusetts, Oklahoma, Colorado, Maryland, DC, Iowa, Arizona, Arkansas, Connecticut, North Carolina, South Carolina, Rhode Island, Virginia, Nevada, Nebraska, Pennsylvania, Wisconsin, Washington, Florida, Minnesota, Kansas, Louisiana, Ohio, Utah,  and California. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required Sales Tax will be applied to any shipments to New York where AHAVA NA LLC offices are located. This will automatically be added to your invoice from AHAVA NA LLC).

Shipping Method Cost

  • Standard Shipping  - US -  $9.95
  • Standard Shipping  - Canada -  $24.95

Returns

If you are not completely satisfied with your purchase, we offer a no-risk 30-day money-back guarantee on any container with 50% or more of the product remaining for a full refund. Simply contact our customer service.

  • Please allow 2-3 business days for us to address your case.
  • If you receive a damaged product, contact Customer Service immediately and we’ll arrange a replacement for you.

Shipping Restrictions

Please note that we may be prevented from selling or shipping certain products to all areas and geographical locations. Some items are prohibited (completely forbidden), while some are restricted (allowed under certain conditions).

For example, such restrictions or prohibitions can be related to federal or state laws prohibiting the sale or shipping of certain materials or products on the basis of, among other things:

  • ecological limitations or concerns;
  • health related requirements or concerns;
  • materials which are defined as hazardous;
  • export/import restrictions;
  • other regulatory requirements or prohibitions on selling or shipping certain products;

Additionally, we may be prevented from shipping or selling certain materials or products on the basis of:

  • transportation restrictions, such as with respect large or heavy items or oddly shaped items;
  • postal or carrier policies or other restrictions (for example, shipping to your address is not possible);
  • commercial restrictions or company policy.

 

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